Delivery & Returns

Delivery Costs
Standard Delivery – £3.95
Next Day Delivery – £5.95
Free Delivery on all orders over £25

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@itsorganic.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@itsorganic.com and send your item to: 70 Princes Avenue HULL HU5 3QJ
Shipping
To return your product, you should mail your product to: 70 Princes Avenue HULL HU5 3QJ
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Anxiety levels have dropped within a week and sleep improved almost instantly – I cannot recommend the apple crumble CBD spray enough – this is the real deal. If you suffer with anxiety please try this product – you honestly won’t be disappointed.

Janet Dickinson

One of the best products I’ve used so far. It’s all 100% natural, it comes in all sort of CBD including oil/ tablets/ spray etc. Well recommended!

Naif Alsayer

The absolute BEST customer service. The team are so knowledgeable regarding the products. I had used cbd in the past but it’s organic spray surpassed any previous products it seemed to target what my body craved. Like a magic potion. Life changing.

Jean Lucas